Rule 7a of Eight Simple Rules to Managing Conflict

Rule 7a of Eight Simple Rules to Managing Conflict

There are two components to every argument/conflict…the conflicting issue (the “what”) and the interpersonal dynamics during the conflict (the “how”). Guess which one is most important? That’s right, the “how.”

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Rule 3 of Eight Simple Rules to Managing Conflict

Rule 3 of Eight Simple Rules to Managing Conflict

A colleague of mine said it best: We have a bow and a quiver with five arrows at our disposal at any given time. Each arrow represents one of the five conflict styles. When in a conflict, we need to keep our eye on the bull’s-eye (the desired outcome) and choose the arrow which will get us there most accurately. If we don’t choose an arrow, our default arrow becomes our arrow of choice. The problem is that our default arrow has more to do with familiarity and self-protection than conflict resolution. More often than not, it isn’t our best choice.

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