As I have mentioned before in this series (The Eight Simple Rules to Managing Conflict), the biggest key to effectively resolving conflict is preparation. When we have time to prepare we do much better in resolving conflict than when it is thrust upon us and all we can do is react. When I mediate conflicts, I include a preparation and coaching phase with both parties individually before I ever bring them together. This added phase is critical to a successful mediation, resulting in both parties being prepared, goal-focused, and ready for resolution.Read More
I had a love-hate relationship with my old boss. The love part was my incredible respect for this former Olympic gold medalist turned CEO of one of the leading professional development companies in the world. He was one of those people who could make an audience laugh, cry, and get inspired—all at the same time. People always came up to me after one of Terry’s amazing speeches to say how lucky I was to work for this man. I’d smile and say, “I sure am”, knowing I was lying through my teeth. In hindsight it was awfully ironic. Here we were, a company best known for our leadership development programs and materials, and yet we didn’t practice a lick of it within our own company. We were a walking contradiction. Do as we say…not as we do!Read More
My staff cringes whenever I bring up the topic of team building. Talk about resistance! Last year we went to a baseball game as a group but I’m not sure anything was accomplished. Oh wait, we did decide to never do a baseball game again…but I digress. Is team building really necessary? I ask because you gave a speech at a conference I attended recently and I remember that you emphasized the importance of it. Can you expound on that again?
-Kumbaya KimberlyRead More
As a nation of primarily conflict avoidant people, just the notion of escalating conflict can sound like a contradiction. And yet, there are times when escalating a conflict is exactly what you need to do.
But the conditions have to be right.
What do I mean? I mean that there has to be an intention…a purpose…or a reason for escalating a conflict, first and foremost. And the more favorable the reason—the more favorable the likely outcome.Read More