As I have mentioned before in this series (The Eight Simple Rules to Managing Conflict), the biggest key to effectively resolving conflict is preparation. When we have time to prepare we do much better in resolving conflict than when it is thrust upon us and all we can do is react. When I mediate conflicts, I include a preparation and coaching phase with both parties individually before I ever bring them together. This added phase is critical to a successful mediation, resulting in both parties being prepared, goal-focused, and ready for resolution.Read More
“I need a volunteer…Greg?” Wow, that was more like telling than asking, I thought. “Sure Ron, I’d be glad to volunteer."
Ron asked me to stand in front of the group as he approached. I knew he picked me for a reason but wasn’t quite sure why…that is until his hands hit my chest with such force that I stumbled back a couple of steps.
“What are you doing?” I yelled, trying to regain my composure.
“What do you think?” he said, as he wound up again for a second attack.Read More