As I have mentioned before in this series (The Eight Simple Rules to Managing Conflict), the biggest key to effectively resolving conflict is preparation. When we have time to prepare we do much better in resolving conflict than when it is thrust upon us and all we can do is react. When I mediate conflicts, I include a preparation and coaching phase with both parties individually before I ever bring them together. This added phase is critical to a successful mediation, resulting in both parties being prepared, goal-focused, and ready for resolution.Read More
There are two components to every argument/conflict…the conflicting issue (the “what”) and the interpersonal dynamics during the conflict (the “how”). Guess which one is most important? That’s right, the “how.”Read More
From Geese's Eight Simple Rules to Managing Conflict:
Have you ever been cut-off by a driver on the highway and then instantly gave them some feedback?
Have you ever said something to someone that you didn’t mean?
Have you ever misjudged someone only to find out later that you were wrong?
If you answered “yes” to any of the above questions, congratulations! You may not know it but you have already climbed the Ladder of Inference.Read More